Please note, our return policy to 30 days from receipt of your order.
Please note that at this time merchandise purchased online cannot be returned or exchanged at any of the Christian Louboutin retail boutiques.
Please note any item deemed final sale on the product page cannot be returned.
12.1 Shoes, leather goods and accessories
12.1.1 Return Policy
For online purchases Christian Louboutin will accept merchandise in its original condition for refund/exchange when accompanied by the original sale slip and is subject to the issue of a Return Merchandise Authorization Number. Returned merchandise must also include the original shoe box, dust bag, heel taps, and adhesive sole tags.
Merchandise must be returned to us within 30 days from the date of delivery (i.e. return shipment must be postmarked within 30 days from receipt of your order). Shipping costs are non–refundable.
We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tag and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.
All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our red soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The red sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a refurbishment fee equal to the cost of restoring the sole to its original condition or may be refused if unable to be refurbished for sale. The cost of a refurbishment fee will vary based on the severity of the damage and typically ranges from $40.00 to $60.00. In rare cases it may be more. We thank you for your understanding.
12.1.2 Return Instructions
Instructions for returning merchandise are included with each shipment:
- Log into your account, or search for your purchase within the ‘Returns’ section on the website, or by clicking here.
- Select the items you wish to return and follow the prompts to complete your RMA request.
- Once confirmed you may email or print your prepaid UPS return label for shipment. This must be initiated within the 30-day window.
- Include the original receipt. You may also print your order confirmation email if need be.
- Ensure that the clear adhesive sole tags are attached and include the original shoe box, dust bag, and heel taps.
- Do not use the Christian Louboutin shoe box as a shipping box. Please place in an appropriate shipping box and affix our prepaid return label.
- Keep a record of your tracking number.
- Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com). Do not use a drop box location for security.
Christian Louboutin may refuse return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted.
Christian Louboutin will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.
12.1.3 Refunds and Processing Time
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10-14 business days from the day of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.
12.2 Cosmetics
12.2.1 Return Policy
For online purchases, Christian Louboutin will accept cosmetics merchandise for refund only when accompanied by the original sales slip. Christian Louboutin cosmetics products cannot be exchanged. Products must be completely unused and will only be accepted for return when in their original condition. Returned products must also be in their original packaging and must be shipped back in their original delivery box. Purchases must be returned to us within 30 days from the date of delivery (i.e., your return shipment must be postmarked within 30 days from receipt of your order).
Shipping costs are non-refundable. A pre-printed return shipping label is included with all shipments for your convenience.
We strongly advise all customers to check merchandise thoroughly upon delivery. For any discrepancies with your order upon receipt, please retain all documentation and packaging, and contact us immediately.
12.2.2 Return Instructions
Instructions for returning Christian Louboutin cosmetics are included with each shipment:
- Complete the return section on your return form and identify a return reason. Include the bottom half of this form with your return shipment.
- Include the original receipt.
- Pack merchandise in its original packaging.
- Use only the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for return.
- Affix our return label.
- Keep a record of your tracking number.
- Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com) Do not use a drop box location for security.
Christian Louboutin may refuse return on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
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